Refund policy

This Refund Policy outlines the terms and conditions for refunds applicable to providers who engage in collaboration or contract with SRXV Consultants for work.  By entering into an agreement with SRXV Consultants, providers acknowledge and agree to the terms of this policy.

1. Eligibility for Refunds

1.1 Administrative Fees:

Administrative fees paid to SRXV Consultants for onboarding, licensing support, or other setup services are non-refundable unless otherwise specified in the agreement.

1.2 Service Fees:

Refunds for service fees are only applicable if:

  • Services were not provided as outlined in the agreement.
  • There was an error or oversight by SRXV Consultants resulting in a failure to deliver contracted services.

1.3 Technical Platform Fees:

Fees associated with access to telemedicine platforms, charting tools, or other software are non-refundable once access has been granted.

1.4 Consultation Fees:

Refunds for patient consultation fees processed by SRXV Consultants on behalf of the provider are not eligible unless explicitly agreed upon by both parties.

2. Requesting a Refund

2.1 Procedure:

To request a refund, providers must:

  • Submit a written request to SRXV Consultants via email at enroll@srxvinc.com.
  • Include the details of the payment, the reason for the refund request, and any relevant supporting documentation.

2.2 Timeframe:

Refund requests must be submitted within 30 days of the disputed transaction or service delivery date.

3. Processing Refunds

3.1 Review Process:

All refund requests will be reviewed by SRXV Consultants within 10 business days of receipt. Providers will be notified of the outcome via email.

3.2 Approved Refunds:

For approved refunds, payment will be processed within 14 business days of approval. Refunds will be issued using the original payment method unless otherwise agreed.

3.3 Denied Refunds:

If a refund request is denied, SRXV Consultants will provide a detailed explanation of the decision. Denied requests may be appealed by submitting additional documentation for review.

4. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • The provider terminates the agreement without cause before completing a minimum of 9 months of service.
  • Services were rendered as agreed, and no errors or deficiencies occurred.
  • Failure to use the services or tools provided by SRXV Consultants.

5. Charting Management Fees

Providers agree to a charting support fee of $1.00 per patient consultation chart. This fee will be deducted from the provider’s monthly invoice and is non-refundable once charting support has been provided.

6. Dispute Resolution

In the event of a disagreement regarding a refund, both parties agree to resolve the matter through mediation. If mediation fails, the dispute will be resolved through binding arbitration in accordance with the laws of the State of Nevada.

7. Amendments

SRXV Consultants reserves the right to modify this Refund Policy at any time. Providers will be notified of significant changes via email.

8. Contact Information

For questions regarding this Refund Policy or to initiate a refund request, please contact us:

SRXV Consultants
Email: enroll@srxvinc.com
Phone: 702.927.7751

By entering into a contract with SRXV Consultants, providers acknowledge that they have read, understood, and agreed to this Refund Policy.